See, the software is *supposed* to open the wrong file. When I used email support for the issue of the wrong file opening, this was their reply: Didn't see a link at the main On1 website, and my Google skills failed. But I'm not having luck finding old support forum posts and don't see a link at their website. The email support works, far as I know, and I always got a reply. ![]() I've never used it, but is this not the ON1 Community support forums area?: You mean they blocked your access to tech support? That is a big red flag! They do not sound like a good company. Of course I can't document any of this because On1 seems to have deleted or blocked access to all of their support forums and old bug-reporting web pages. The reported files being deleted for instance - that's a brand new flaw never heard of in previous versions. Sometimes they deny the problems are problems, and say the issues are "features" or how the software is 'supposed' to work.Īnd the problems I've detailed are normally discovered when testing a new version, meaning they fix something but screwed something else up. Many times they say issues will be fixed in the next expensive update. ![]() Have you, or any of the previous posters, contacted ON1 to ask them about these issues? ![]() Have you also noticed this behaviour? Is this how they train AI? I am not subscribed to their sync or cloud services, so that puzzles me. Apart from some of the issue mentioned above I have also noticed that every time I use On1 PhotoRaw, it sends to their servers considerable amount of information (sometimes it is couple hundreds MBs, sometimes even few GBs).
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